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EuropeSIP, together with its partner Evolutio, has been selected to manage the maintenance and licensing contract for the digital portals of the Integrated Social Services Management (GISS), a critical system for the administration of social services in Spain.

Challenge
GISS operates high‑performance digital portals that allow citizens and professionals to manage administrative procedures related to social services.

These platforms receive thousands of daily visits and are essential for the delivery of public services nationwide.The complexity of the environment — infrastructure based on HCL technology, high user concurrency, and strict availability and security requirements — required a specialized technology partner capable of ensuring operational continuity, updating licenses without service impact, and optimizing the performance of platforms that cannot afford downtime.

EuropeSIP, in partnership with Evolutio, assumed the end‑to‑end management of the GISS portals, contributing specialized expertise in HCL Digital Experience to support platform maintenance and continuous evolution.

The work focused on three key areas:

• License maintenance and updates: management of the HCL software lifecycle, ensuring platforms consistently operate with stable, secure, and vendor‑supported versions.
• Specialized technical support: real‑time incident management and resolution, proactive environment monitoring, and rapid response to critical situations that could affect service availability.
• Performance optimization: infrastructure tuning to ensure scalability during demand peaks, improved user experience, and compliance with the stringent security standards required for Public Administration platforms.

The result is a more stable, secure, and growth‑ready digital infrastructure, enabling GISS to continue delivering essential services to thousands of citizens across Spain with maximum reliability.

The Provincial Council of Teruel had an established HCL Domino platform but needed to adapt to the Spanish public administration’s new secure access requirements.

Employees and citizens needed to be able to access internal services using officially recognized digital identity mechanisms: certificates from the FNMT and the Spanish government’s @Clave system. In addition, the existence of multiple applications and portals created friction in the user experience by requiring repeated authentication, and the version of HCL Domino in use needed to be updated to ensure support, security, and access to the platform’s latest features.

EuropeSIP designed and implemented a comprehensive modernization and secure access solution on HCL Domino:

• Web-based authentication using FNMT digital certificates: integration of access through a recognized digital certificate, allowing employees and authorized users to authenticate using their National Mint and Stamp Factory certificate directly from the browser, without the need for a heavy client application.
• Integration with @Cl@ve: incorporation of the government’s electronic identification system, enabling access via Cl@ve PIN and Cl@ve Permanente methods, in line with public administration interoperability standards.
• Single Sign-On (SSO): implementation of SSO across the Domino ecosystem, eliminating the need for multiple authentications when navigating between applications and portals, improving the user experience and reducing credential exposure.
• Upgrade of HCL Domino to the latest version: controlled migration to the most recent version of the platform, ensuring service continuity, compliance with security requirements, and access to the latest functional and performance improvements.

The result is a modernized platform aligned with Spanish public administration digital identity requirements, providing more secure, seamless access in compliance with current regulations.